Archive | May, 2015

Face to Face Time–Customer Service

21 May

Customers who visit your business should receive the same quality service they encounter over the phone. Creating some guidelines for quality service will unify employee behavior—to a pleasant degree—while allowing for creativity and customization. Service specialists should: Greet and welcome every customer. Initiate and close every contact—moment of truth—with direct eye contact and a bright […]

Cyber Crime

05 May

The New Cyber-Threat Terrain is all encompassing: Cyber-criminals are targeting the 38% of those consumers who have experienced cyber hacking in the last year.  Believe it or not, victims are often exploited over and over again. 41% of online adults have been victims of cyber-crime and/or negative online situations in the last year. 27% have […]