Everybody in your salon or spa should be accountable for selling retail. Well, we will let the cleaning service off the hook. According to The Spa Association (SPAA) industry standards report the average spa/salon has a $45 service ticket and a $9.25 retail ticket. This is a dreary picture of retail sales could certainly stand […]
Forget the term, “manager.” At this stage in the game “managers” or “directors” aren’t the innovative creators that real teams need in a leader. Flatten your organization and allow “coaches” to oversee their department or 8-12 individuals.
Don’t get stuck in the matrix of excel spreadsheets. While it is tempting to decide where to expand next by looking at a map of where your facilities are placed now, don’t expect formulas to generate accurate results. Rather implementing some basic visuals will spark the creative fire that leads to “aha” moments. Deploy the […]
Vertical farming will be essential in the next couple decades to ensure that there is clean, organic food on a local level. Fresh herbs, greens, beans, tomatoes and sundry other ready to pick foods will be as readily available as visiting Whole Foods. Read whole story.
The program, called “VRoom Service,” allows guests at the two hotels to order a Samsung Gear VR headset brought up to their room for 24 hours. The devices, which run on Samsung’s Milk VR platform, come pre-loaded with three videos that Marriott is calling “VR postcards.” Each of the three videos shows a different traveler […]
Psammotherapy (from the Greek word “psammo”, which means sand, is making its way into treatment rooms around the world. Using the hot sand that is pliable and can fill vessels at different temperatures is used to treat many of the diseases of musculoskeletal system: scoliosis, arthritis, arthrosis, rheumatism. Read the whole story.
Going Beyond Data Don’t get stuck in the matrix of excel spreadsheets. While it is tempting to decide where to expand next by looking at a map of where your facilities are placed now, don’t expect formulas to generate accurate results. Rather implementing some basic visuals will spark the creative fire that leads to “aha” […]
Customers who visit your business should receive the same quality service they encounter over the phone. Creating some guidelines for quality service will unify employee behavior—to a pleasant degree—while allowing for creativity and customization. Service specialists should: Greet and welcome every customer. Initiate and close every contact—moment of truth—with direct eye contact and a bright […]
The New Cyber-Threat Terrain is all encompassing: Cyber-criminals are targeting the 38% of those consumers who have experienced cyber hacking in the last year. Believe it or not, victims are often exploited over and over again. 41% of online adults have been victims of cyber-crime and/or negative online situations in the last year. 27% have […]