Face to Face Time–Customer Service

21 May

Face to Face

Customers who visit your business should receive the same quality service they encounter over the phone. Creating some guidelines for quality service will unify employee behavior—to a pleasant degree—while allowing for creativity and customization. Service specialists should:

Greet and welcome every customer. Initiate and close every contact—moment of truth—with direct eye contact and a bright smile. Extend the appropriate greeting to every customer: “Good morning/afternoon/evening.” “Welcome.” “May I help you?”

Seek out customer contact. Service specialists are responsible for assisting customers before being asked. Anticipate questions or problems beforehand; offer assistance accordingly.  Read full story.

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