I constantly ponder business and customer service. I watch new stores come and go. I observe how long it takes for my meal to be served at restaurants and then how hot, tasty, healthy and well-presented the food is. Some companies, methods and concepts blow me away. For instance a hot towel service on […]
Everybody in your salon or spa should be accountable for selling retail. Well, we will let the cleaning service off the hook. According to The Spa Association (SPAA) industry standards report the average spa/salon has a $45 service ticket and a $9.25 retail ticket. This is a dreary picture of retail sales could certainly stand […]
Forget the term, “manager.” At this stage in the game “managers” or “directors” aren’t the innovative creators that real teams need in a leader. Flatten your organization and allow “coaches” to oversee their department or 8-12 individuals.
Wellness programs are no longer a “soft” issue around the globe, as employers increasingly recognize the value of employees’ health and overall well-being to their organizations’ bottom line. According to a report from Buck Consultants, employers cite their commitment to promoting health and wellness as a business strategy and show a continued desire to expand […]
Best of SPAA is a designation given to those facilities that are highly recommended. Among many things SPAA looks for: Exceptional standards of care Implementation of sanitation and safety practices Respect for our environment Training and treatment of staff Mastery of results oriented and experiential therapies Find out more about the BEST of SPAA Designation
The spa industry continues to outdo itself and that speaks volumes to the dilemma of market positioning, facility growth and operations issues. Competition, market maturation and management challenges are really capsules of opportunity that can become expansive areas of growth. This is the moment to take hold of chaos and turn what could be market […]
Health Coverage at the spa or wellness facility is a much needed benefit that some practitioners, managers and owners are struggling to figure out. No matter the dynamic of health coverage it is a measurable, sometimes painful, addition to any budget. Learning how to best configure group insurance or your own insurance now could offer […]
From Argentina to Venezuela, here are the top trends in each of the 15 countries featured in a recent Euromonitor report. These trends include: the growing popularity of BB creams, the growth of nail products, the importance of skin care products, despite the variety of preferences, the key role of direct selling in many countries. Read […]