Tag Archives: medical spas

Injectables for Earlobes…

14 Aug

It’s everywhere…the plump, the injectables, the add on’s…just don’t quit!  The latest trend is to plump up the earlobe.  All of those beautiful earrings take their toll, leading to sag.  The Restylane gives the lobe a plump, which repositions where the earring sits.  Another trend?  Painting the outer rim of the ear to accentuate the […]

Spa Chaos = Opportunity

12 Apr

The spa industry continues to outdo itself and that speaks volumes to the dilemma of market positioning, facility growth and operations issues. Competition, market maturation and management challenges are really capsules of opportunity that can become expansive areas of growth. This is the moment to take hold of chaos and turn what could be market […]

Offering Wellness

01 Apr

“Wellness” has become the new global buzzword and with good reason, at some point we all just want to feel great, age healthfully and live a complete life.  Being physically beautiful is always a bonus but how one feels and the life that one lives is what it is all about.  Moreover, the spa has […]

Health Care for Spas

24 Mar

Health Coverage at the spa or wellness facility is a much needed benefit that some practitioners, managers and owners are struggling to figure out.  No matter the dynamic of health coverage it is a measurable, sometimes painful, addition to any budget.  Learning how to best configure group insurance or your own insurance now could offer […]

Top Beauty Trends in the Americas

18 Mar

From Argentina to Venezuela, here are the top trends in each of the 15 countries featured in a recent Euromonitor report. These trends include: the growing popularity of BB creams, the growth of nail products, the importance of skin care products, despite the variety of preferences, the key role of direct selling in many countries. Read […]

Out-Servicing the Competition

21 Jan

A successful service strategy is the first step toward long-term service partnerships and friend referrals. Your distinctive edge as a quality-service provider attracts and retains customers; in turn, their referrals of your business expand your customer base. Customers enter your doors knowing what they want and expect; they should exit those doors having received what […]

SPAA Publishes 2014 Spa Industry Trends Report

12 Jan

The Spa Association (SPAA) has published its 2014 Spa Industry Trends Report.  The report captures the global spa and wellness trends offering insight to hospitality, wellness, spa beauty and travel firms that focus on the spa-goer demographic. Melinda Minton, Executive Director of SPAA comments, “The spa dynamic is spilling over into complementary areas like fitness […]

Negotiation at the Spa

23 Dec

No matter what you are negotiating learning how to do so with skill is imperative.  Spa owners and directors routinely negotiate a number of things from contracts with employees to leases and licensing agreements. The artful skill of negotiation includes various components. Read full story  

The Art of Diffusing the Unhappy Customer

11 Dec

Inevitably, a service failure causes negative feelings in your customer. Needs and expectations have not been met; disappointment and frustration are natural reactions. Before reaching a reasonable agreement, negative emotions must be aired, acknowledged, and accepted. Shaping the customer’s emotions into positive ones is an art, involving emotional intelligence and responsiveness.  Read full story