Tag Archives: spa

Customer Service

26 Mar

  I constantly ponder business and customer service. I watch new stores come and go. I observe how long it takes for my meal to be served at restaurants and then how hot, tasty, healthy and well-presented the food is. Some companies, methods and concepts blow me away. For instance a hot towel service on […]

Selling Retail at the Spa

16 Feb

Everybody in your salon or spa should be accountable for selling retail.  Well, we will let the cleaning service off the hook.  According to The Spa Association (SPAA) industry standards report the average spa/salon has a $45 service ticket and a $9.25 retail ticket.  This is a dreary picture of retail sales could certainly stand […]

Psammotherapy

14 Sep

Psammotherapy (from the Greek word “psammo”, which means sand, is making its way into treatment rooms around the world. Using the hot sand that is pliable and can fill vessels at different temperatures is used to treat many of the diseases of musculoskeletal system: scoliosis, arthritis, arthrosis, rheumatism.  Read the whole story.

Face to Face Time–Customer Service

21 May

Customers who visit your business should receive the same quality service they encounter over the phone. Creating some guidelines for quality service will unify employee behavior—to a pleasant degree—while allowing for creativity and customization. Service specialists should: Greet and welcome every customer. Initiate and close every contact—moment of truth—with direct eye contact and a bright […]

Creating Wellness in your Company

18 Aug

1. Clean out the vending machines. Strip out the cookies and candy bars, and replace them with healthier snacks such as granola bars and reduced-fat or low-calorie treats. 2. Invest in pedometers. For just a few dollars each, you can buy pedometers for your employees. Pass them out and encourage staffers to keep track of the number […]

Sweat Lodges

14 Aug

Perhaps the most surprising culture to take part in bathing rituals is the Native Americans. From the days of the early settlers many foreign visitors wrote of the Native American bathing rituals. Used as means of healing, spirituality and as a luxury the portable Native American Sweat Lodge is the first documentation of a sauna […]