I constantly ponder business and customer service. I watch new stores come and go. I observe how long it takes for my meal to be served at restaurants and then how hot, tasty, healthy and well-presented the food is. Some companies, methods and concepts blow me away. For instance a hot towel service on […]
Health and wellness trending 2017 promises a robust year. Strong recovery of the global health and wellness market is on the way, with sales recording 6.5% value growth (fixed exchange rates) in 2011. Products offering specific health benefits, such as fortified/functional, or those renowned for their natural health properties drove value sales, with rates above […]
For all of the opulence of many spas’ overall decor, the real profit per square foot is earned in the less expensively decorated, less glamorous treatment rooms. In the treatment room, all of the key components of the eventual sale are created, embellished and extended into the spa-goer’s psyche. The efficacy and enjoyment of the […]
Luxury travel brands are delivering more immersive, personalized travel experiences targeting a broader consumer base by age, source markets, and evolving traveler psychographics. Selling luxury travel today is all about options. The surging expansion of global wealth worldwide, the emergence of new inbound and outbound markets, and new generation of highly critical, well-educated consumers are […]
New data indicates how to attract and retain the spa goer, fitness and wellness guest. Those who frequent big box gym experience are most likely to spend more money than at big box stores. Interestingly, those who self-train or practice cross fit are more likely to prefer comfort foods. In a recent study, there we […]
Forget the term, “manager.” At this stage in the game “managers” or “directors” aren’t the innovative creators that real teams need in a leader. Flatten your organization and allow “coaches” to oversee their department or 8-12 individuals.
Don’t get stuck in the matrix of excel spreadsheets. While it is tempting to decide where to expand next by looking at a map of where your facilities are placed now, don’t expect formulas to generate accurate results. Rather implementing some basic visuals will spark the creative fire that leads to “aha” moments. Deploy the […]
Psammotherapy (from the Greek word “psammo”, which means sand, is making its way into treatment rooms around the world. Using the hot sand that is pliable and can fill vessels at different temperatures is used to treat many of the diseases of musculoskeletal system: scoliosis, arthritis, arthrosis, rheumatism. Read the whole story.
1. Clean out the vending machines. Strip out the cookies and candy bars, and replace them with healthier snacks such as granola bars and reduced-fat or low-calorie treats. 2. Invest in pedometers. For just a few dollars each, you can buy pedometers for your employees. Pass them out and encourage staffers to keep track of the number […]
BETRAPRENEURSHIP: Disruptive Innovation + Female Power The EU now promotes entrepreneurship as a career to encourage start-up communities that will contribute to Europe’s job creation, innovation and competitiveness. Betapreneurs are truly 21st-century professionals who operate through a process of trial and error to make disruptive innovation happen. Resilient, self-reliant, and extremely potent, they are crafting […]